In many organizations, critical business periods are identified well ahead of time. End-of-quarter, end-of-year, seasonal events with high transaction volumes, and so on. During these periods, IT systems and the business in general may be in a state of change lock-down. As I write this we’ve recently come through the weeks of Black Friday and Cyber Monday and are already moving towards the Christmas holiday season, so if you happen to work in a retail organization you may well be in just such a lock-down right now.
But how did this situation come to be? Why have we developed processes designed to prevent delivery of new innovation to the business?
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