Integration with ServiceNow is one of the most common requests I've experienced in technical practice. From phones, to HVAC and even SAP, companies want service management in a single location.
As good as ServiceNow is, though, it's not aware of the nuances of SAP change management. So, while it's ideal for managing CAB approval and automating audit, it's terrible at understanding what a given change to SAP might mean technically or when it might disrupt business operations.
Integrating SAP change management with ServiceNow as a system of request, system of record, and a system of final approval is possible. When paired with modern CI/CD pipelines for SAP transports, you unlock a more efficient and reliable way to deliver SAP change.